When it comes to positioning,
a correlation does make the truth: organizations that stand for
something unique in the mind of consumers or customers grow and
prosper while the ones that stand for nothing or too many things
will eventually disintegrate sooner than later. The survival of
any company in a modern market-state-economy is dependent on the
quality of information available to its management as well as the
staff.
Unarguably, the Americans are peerless when it comes
to information-sharing; they communicate lavishly. This is the source
of the obvious resilience and competitive advantage which many American
companies enjoy over their counterparts in Africa and Asia. For
instance, there are probably more books on why Enron failed than
even on IBM turn-around. But here in Nigeria, we scarcely want to
talk on why a company went under because we are only used to talking
about best practices.
But great lessons can equally be learnt from gallant
failures.
Revolutions are happening all around us and the emergence of do-it-yourself
technology makes forecasting job to be fraught with enormous vulnerability
today. In a market-stateeconomy, only the fittest companies survive
the hyper competitive, dog-eat-dog economic milieu. Consumers are
kings; they determine which companies to keep alive and the ones
to inter. Little wonder why only 60% of the manufacturing companies
and 30% of the banks that sang Christmas carol in December 1999
were alive by January 2008 to say happy New Year.
In corporate Nigeria, the question is: How did Zenith
bank survive the Soludo consolidation re-engineering and Fountain
Trust and 63 other banks got dispatched to The Great Beyond? Was
it money- power or network or luck or handiwork of unseen forces?
No. The answer lies in Positioning.
Positioning is about what is unique in a company,
what a company stands for. How buyers or consumers perceive a company
will determine the share of the mind and the share of the shelve
which such company's products will enjoy. Positioning is about perception;
and perception is reality. The 25 banks that survive the consolidation
exercise are mostly the ones that represent something in the mind
of consumers. And even then, it will be discovered that 1+1=5 in
some banks after consolidation, while 7+1 is less than 1 among some
8 banks that came together.
The long and short of it is that the companies that
will survive must stand for something in the mind of consumers.
A critical analysis of all the companies that have been forced to
close shops whether in the media or manufacturing or telecom industries
show that majority of them did not stand for something worthwhile
in the mind of their respective patrons i.e. consumers. Hardly can
anybody remember what Lead Merchant, Bond, ABC, and Metropolitan
banks among others stood for when they were in operation? In the
media, can anyone remind us what position Sentinel and Globe magazines
occupied in the mind of their readers?
However, it is one thing for an organization to communicate
one position to its target audience; it's a different ball game
for the audience to see the perceived value. In the last three years,
arising from stiff competition, every organization has been trying
to purchase a portion of the consumer mind, some have been successful
while majority have failed. This is because most companies don't
match their words with actions.
For instance, when Intercontinental bank comes out
with 'the face of Leadership', people wonder which leadership? -
In which area. Zenith bank says it is for people, service and technology:
Service for whom? Sky bank on the other hand says it is the leader
in e-business, while bank PHB says it is the king of innovation.
On its part, GT bank constantly waves the 'professionalism handkerchief'
to us. These are all wonderful positions but consumers like beautiful
brides (which they are) are very cautious; they seek for hard facts,
concrete evidence to know which of them is for real.
In the paragraphs that follow, we shall look into
the seven pillars of positioning to enable managers of organizations
see how IBM, Coca-cola, General Electric, Intel, Microsoft and Apple
among other great companies managed to engrave themselves into the
minds of consumers globally for generations.
Pillar 1: Leadership.
The advantage of being the first in a market segment
over being the best is as high as 40%. I totally agree with Al Ries
and Jack Trout in their powerful book on Positioning that it is
far easier to get to the market place first than to try to convince
someone that you have a superior product. We witnessed this when
Zenith and GT banks first came out to raise N25billion each in the
stock market three years ago; they spent less money in advertising
than the other banks which came after them.
Pillar 2: Mind.
Marketing battles are won or lost first in the mind: getting to
the market first is not as important as getting to the mind of the
consumer first. The eternal advantage which Guinness stout has over
Legend extra stout is the fact that Guinness got into the mind of
consumers first. This is why ladies hardly forget their first 'toaster'.
Pillar 3: Perception.
All truths are subjective and relative. Everything in this world
is about perception. There is no brand of the year, no bank of the
year; no man of the year: its all about perception. Perception is
real, and it is everything.
Pillar 4: Focus.
Companies that successfully own a word in the prospect minds have
won 50% of the battle. 7up: the difference is clear. Coke: Always
coca-cola. New Horizons: Everything is possible. First bank: truly
the first. Skye bank: saying yes to your dream. It works magic,
and it shows on the balance-sheet as well.
Pillar 5: Opposite.
When bank PHB went for full re-branding, little did it occur to
the management that it will catch fire with consumers. There is
opportunity in weakness. Companies that are not number one in getting
to the market or mind before competition can still prosper if it
plays the law of opposite in marketing very well the way 7up and
AVIS car hire have done.
Pillar 6: Line Extension:
The temptation is always strong for CEOs to extend the brand equity
of a product or name. But the end result is always almost a disaster.
Maltina did it with little success. Fanta Chapman in coke was a
failure. Almost all banks that went into mortgage business in the
1990s in Nigeria got their fingers burnt.
Consumers will have no problem in drinking star lager
beer from Nigerian Brewery; but certainly the concept of a coke-
beer will take miracle to fly. But this is what most CEOs do each
time they run out of ideas to boost revenue base of their corporations.
Pillar 7: Resources.
No doubt, a life without oxygen and blood will automatically
come to an abrupt close the same way a company without cash. Cash
remains the king. Cash is blood in business. Without good resources
the most brilliant idea won't get off the ground. Coke, Microsoft,
IBM, MTN have all used their respective financial power to permanently
weaken competition. Nonetheless, ideas will continue to rule the
world!
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