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Troubleshooting Your Network (Part 2)

In the first part of this write-up, I talked about the issues that lead to network problems with more emphasis on the hardware aspects. In this second part, I will be looking at the issues pertaining to the software aspects that can affect your network performance.

DHCP Server
In configuring your DHCP (Dynamic Host Control Protocol) Server, make sure there are no other devices or systems configured to be leasing out IP addresses automatically. Example can be sighted in a situation where there is a router configured in the same network with a DHCP server. In such a situation, the DHCP feature in the router should be disabled in order to avoid IP address conflict which will arise from such configuration. I will advice that static IP addressing be considered.

Limited Connectivity
If your Network Interface Card (NIC) reports limited connectivity; it can be due to one or more reasons like; poor cable termination or inability to acquire an IP address. In case of acquiring an IP address, try the repair option in the LAN connection properties. If this option does not solve the problem try the static IP address configuration option.

Logging On To Local Domain The inability to log on to your local domain apart from the issues raised above can be caused by wrong IP addressing as well as wrong user name.

The issue of wrong domain name usage must be carefully observed. No alphabet or numeric character should be omitted in configuring the domain or user name. If a user forgets his username or password, the Network Administrator should be able to logon with an administrator password and at the same time be able to reassign a new username and password to the user. It is not advisable to assign administrative rights to ordinary users. It helps to checkmate users' ability to alter network settings and configurations.

 

Network Printer Problems
The most common problem here is the inability of other network users to be able to print from a network printer. If a system in the network is configured as the Print Server, one may find a situation where only the system directly connected to the printer can print to it making it
difficult for other users not to print from other workstations on the network.

A proper sharing and configuration of the Print Server should be carried out allowing access by other workstations and users. In addition to this, the workstations should also be properly configured by creating a network part that points to the Print Server.

Some printers use Jet Direct. This device allows them to be connected directly to the network Ethernet hub, switch or router. Unique name and IP address can be assigned through one of the systems on the network with the aid of the driver software that comes with the printer. This name is then implored in the printer sharing process.

Some printers come with in-built programs with display unit. One can use the program to assign IP addresses and name to the printer. Failure to do this sometimes affects the printer configuration and sharing.

Corruption Of The Operating System
A corrupt file system can cause the crashing of both the workstation and server system in a network. A proper backup of the systems configurations and settings should be maintained. This will in turn help in easy restoration in case of a missing system file.
A proper backup also allows for easy network restoration in the case of total system/ server crash. In Windows operating systems backup can be initiated through 'SYSTEM TOOLS' found in Accessories Programs. A program in Windows called 'CHKDSK' can be initiated from DOS to restore a crashed Windows caused by an unstable hard disk.

Dealing With Viruses & Spywares
Virus and Spywares these days have continued to give system users more headaches with no clear-cut solution in place. They are becoming more daring making networks to not only crawl but most times hang the systems. The antivirus programs are proving to be ineffective against their activities.

There is a method I use which has been working for me. I partition my hard disk into two. I then install my operating system on one partition and my application programs and data on the remaining partition. I now use freezing software and freeze the partition containing my Operating System. This method makes it difficult for viruses and spywares to affect my Operating System. My system is not only safe but it makes it run smoothly.
Internet Access Problems

Apart from the sharing of devices and resources, another main issue or reason for networking is the sharing of Internet access. The inability of other users on the network to browse the Internet through other workstations can be attributed to the Internet sharing configuration. The type of Internet access device installed by the Internet Service Provider (ISP) determines the type of Internet access sharing that would be configured.

For those using Dial-up access, the use of router for sharing might not be feasible. The dial-up access modem setting has to be properly configured and shared. Make sure you don't choose the 'Always dial my default connection' feature in the Internet Connection Properties option. It causes disconnection whenever one tries to browse the Internet by clicking on the Internet Explorer.
Make sure too that the correct Maximum Port Speed for the modem connection is set.
If PPPoE (Point-to-Point Protocol over Ethernet) device is used sharing Internet access with ordinary Windows is very difficult but a Router with PPPoE feature allows for easy sharing.

For VSAT and Wireless Broadband access, the use of Router for Internet access sharing for both wired and wireless network is most preferable. WAN configuration in the Router must be configured with the ISP's assigned IP address including the Gateway and DNS addresses.

The LAN configuration of the router has to be configured with static IP addresses or in a way that allows IP addresses to be dynamically assigned to the workstations to enable them have access to the Internet. In the absence of a Router, a system with Windows can be used to share the access. The network device which connects to the ISP device is the one to be shared and must be sure to be connected and working fine.

I know without doubt this information will help you in managing your network better. You can call or write me concerning your network and system problems.
 
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